Answers, in plain language.
The questions we are asked most, and what to do when something is not working.
Frequently asked questions
How do I get started with the platform?
Getting started is easy! Simply click 'Get Started' to begin the onboarding process. You'll be guided through setting up your business profile, adding services, and configuring your booking settings. The entire setup takes about 5 minutes.
Can I customize my booking page?
Yes! You can fully customize your booking page with your own logo, colors, and branding. You can also add a custom domain to make it feel completely like your own website. All customization options are available in your dashboard settings.
How do customers book appointments?
Customers can book appointments through your personalized booking page. They select a service, choose an available time slot, and provide their contact information. You'll receive instant notifications for new bookings.
What payment methods are supported?
We support all major credit and debit cards through our secure payment processor, Stripe. You can accept payments online when customers book, or collect payment in person. Enterprise plans also support custom payment integrations.
How does billing work?
You'll be billed monthly or annually based on your chosen plan. All plans include unlimited bookings (except Starter which has 100/month). You can upgrade or downgrade your plan at any time from your account settings.
Can I cancel my subscription?
Yes, you can cancel your subscription at any time. Your account will remain active until the end of your current billing period. You can always reactivate later if you change your mind.
How do I add staff members?
Go to 'Staff' in your dashboard and click 'Add Staff Member'. You can set their working hours, assign services they can perform, and manage their individual schedules. Staff members can also have their own login to manage their appointments.
Can I send appointment reminders?
Yes! Automatic email reminders are included in all plans. Pro and higher plans also include SMS reminders. You can customize when reminders are sent (e.g., 24 hours before, 1 hour before) in your notification settings.
How do I view my analytics?
Your dashboard includes a comprehensive analytics section showing booking trends, revenue, popular services, and customer insights. Pro and higher plans get advanced analytics with detailed reports and export options.
Is my data secure?
Absolutely. We use industry-standard encryption for all data transmission and storage. We're GDPR compliant and never share your data with third parties. Your customer data is your own and can be exported or deleted at any time.
What if I need help?
We offer multiple support channels: email support for all plans, priority support for Pro plans, and dedicated support for Enterprise customers. You can also check our documentation for detailed guides and tutorials.
Can I integrate with other tools?
Yes! We offer integrations with popular calendar apps (Google Calendar, Outlook), payment processors (Stripe), and communication tools. Enterprise plans can access our API for custom integrations.
Launch under your own name.
Branded site, live booking, your client book. Set up in an afternoon.