Privacy Policy

1. Introduction

This Privacy Policy explains how PR SOFTWARE MALL S.R.L., a company registered in Romania (the "Data Controller", "we", "us", or "our"), collects, uses, discloses, and safeguards your information when you use the Niize platform. We are committed to protecting your privacy and ensuring you understand how your data is handled.

As a company established in Romania, an EU member state, we comply fully with the General Data Protection Regulation (GDPR) (EU) 2016/679 and other applicable data protection laws. By using our Service, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Information You Provide

We collect information you provide directly, including:

• Account Information: Name, email address, phone number, business name, and password
• Business Information: Business type, address, operating hours, and services offered
• Payment Information: Credit card details, billing address, and VAT number (processed by our payment provider)
• Communications: Messages, support requests, and feedback you send us

2.2 Information Collected Automatically

When you use our Service, we automatically collect:

• Device Information: IP address, browser type, operating system, and device identifiers
• Usage Data: Pages visited, features used, time spent, and interaction patterns
• Log Data: Server logs, error reports, and performance metrics
• Location Data: General location based on IP address

2.3 Information from Third Parties

We may receive information from:

• Payment processors regarding transaction status
• Analytics providers about usage patterns
• Marketing partners for advertising purposes (with your consent)

3. How We Use Information

We use your information for the following purposes:

• Provide Services: To operate, maintain, and improve our platform
• Process Transactions: To process payments and send related notifications
• Communication: To respond to inquiries, provide support, and send updates
• Personalization: To customize your experience and provide relevant content
• Analytics: To understand usage patterns and improve our Service
• Security: To detect, prevent, and address fraud and security issues
• Legal Compliance: To comply with legal obligations and enforce our terms

4. Data Sharing

We may share your information with:

4.1 Service Providers

Third-party vendors who assist in operating our Service, including payment processors, cloud hosting providers, email services, and analytics providers.

4.2 Business Transfers

In connection with a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

4.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or to protect our rights, privacy, safety, or property.

4.4 With Your Consent

We may share information with third parties when you have given us explicit consent to do so.

We do not sell your personal information to third parties.

5. Data Retention

We retain your information for as long as necessary to provide our Services and fulfill the purposes outlined in this policy. Specifically:

• Booking Data: Retained for 3 years from the date of the booking, after which it is permanently deleted
• Account Data: Retained for the duration your account is active, plus 30 days following account deletion to allow for recovery, after which it is permanently deleted
• Transaction Data: Retained for 7 years for tax and accounting purposes in accordance with Romanian fiscal law
• Log Data: Retained for 90 days for security and troubleshooting
• Marketing Data: Retained until you opt out or withdraw consent

6. Your Rights

Under GDPR and applicable data protection laws, you have the right to:

• Access: Request a copy of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Request limitation of data processing
• Portability: Receive your data in a portable format
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, contact our Data Protection Officer at [email protected]. We will respond within 30 days as required by GDPR. You also have the right to lodge a complaint with your local data protection authority or with the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) at www.dataprotection.ro.

7. Security Measures

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication requirements
• Employee training on data protection
• Incident response procedures
• Regular backups and disaster recovery planning

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

8. Cookies

We use cookies and similar technologies to enhance your experience. For detailed information about our cookie practices, please see our Cookie Policy.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place, including:

• Standard Contractual Clauses approved by the European Commission
• Adequacy decisions where applicable
• Binding Corporate Rules where relevant

10. Children's Privacy

Our Service is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date. We encourage you to review this policy periodically.

12. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact our Data Protection Officer:

• PR SOFTWARE MALL S.R.L., Romania
• DPO Email: [email protected]

You may also contact your local data protection authority or the Romanian National Supervisory Authority for Personal Data Processing (ANSPDCP) if you have concerns about our data processing practices.